FAQ's

RETURNS AND REFUNDS

Do you allow refunds/returns?
Unfortunately, we do not offer refunds/exchanges, nor do we allow cancellations/returns. Please keep in mind that colors will appear different on individuals depending on skin tone. Tati Beauty reserves the right to refuse any returns at any time.

ORDER ISSUES

How can I reach your Customer Service team and when should I expect a response?
Our team can help with your customer service inquiries, please email support@TatiBeauty.com. Our Customer Service team is available M-F 8am - 5pm PST. We do our best to respond to all customers within 48 hours. However, response times will be extended during holidays, promotions and immediately following launches/restocks. Please note, inquiries are answered in the order they are received; however sending multiple emails will place you at the end of the queue.

I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. No worries, if you have not received your confirmation email after 24 hours of your purchase; please contact our customer service team support@TatiBeauty.com. Our team would be happy to resend your confirmation. 

Can I make changes to my order once it’s been placed?
Orders begin processing immediately after the order has been submitted. We are unable to cancel, change or modify orders once they have been placed. Please ensure all info is correct before submitting your order.

My order arrived, I still need assistance.
Please contact our Customer Service Team support@TatiBeauty.com so the team can assist you. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

DELIVERY

When will my package be delivered?
Processing times typically are 3-5 business days. Processing for orders do not include weekends or holidays. These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, transit times vary depending on service selected. Please review our Shipping Policy for further information. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

I am an international customer; do I have to pay customs and taxes?
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Tati Beauty. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

PRODUCT & STOCK

Where are Tati Beauty products available?
Tati Beauty products are exclusively sold online at tatibeauty.com

How do I find out about upcoming launches and restocks?
New product and restock information will always be posted on our official Instagram account @tatibeauty

PAYMENT INFORMATION

We accept After Pay (not available during pre-ordering), American Express, Apple Pay, Google Pay, MasterCard, PayPal and Visa.